House Rules

  • Your Concierge will assist you and provide you with two sets of keys.

  • The parking space outside each villa is for two cars. If you have a third car, you can park it in the visitor’s area.

  • During your stay, we recommend that you properly use the house facilities and inventory. You will be responsible for the replacement cost of any lost, broken, or damaged house amenities. 

  • You, our registered guests, are the only ones who may use the villa and its facilities. External Guests may be invited only after notifying your Personal Concierge. 

  • Parties are prohibited, and a moderate noise level is a must during your stay.

  • If you’d like to smoke, please do it outdoors. Smoking is not permitted inside the house. A 250 USD cleaning fee will be billed to your account if smoking occurs inside the villa during your stay.

  • No pets are allowed.

  • When enjoying the villa’s rooftop, please be extremely careful and take all the necessary precautions.

  • Jashita Luxury Villas are exclusive for lodging.

  • In the event of loss, a USD 50 charge penalty will be applied for replacement of the keys, beach bags, and towels.

  • The guests are responsible for the external services they hire directly, and any loss or damage caused by the former.

  • Your Personal Concierge is available from 8:30 a.m. to 6:00 p.m. to coordinate services at the villa and around beautiful Tulum. They are your personal assistants during your stay. 

  • The housekeeping service schedule is at the guest's earliest convenience. If you have any special requests, please notify your Concierge with 24 hours’ notice. 

  • Please note that we do not bill for concierge and housekeeping services but rather recommend you provide a gratuity of your liking, considering the total of services rendered during your stay.

Our Policies

We kindly invite you to take a moment to carefully review our policies information.

It's always helpful to know the details, ensuring your experience with us is smooth sailing.

Thanks for your attention.

    • All rates are in USD per night and subject to 21% Mexican Government and Hospitality Taxes.

    • Maximum occupancy is 10 people in Villa Virginia and 10 people in Villa Fosca, children included.

    • Maximum occupancy is 20 people in Villa Imperia, children included.

    • Check-in time is 3:00pm; Check-out time is at 11:00am.

    • Early Check-in and Late Check-out are subject to availability and an extra fee may apply.

    • To guarantee your reservation, 100% of the reservation total is required upon booking.

    • You will receive an online payment link from the email address reservation@link2saferpay.com to complete the payment.

    • Our Reservations Department, with the same address, will send you a separate payment link for the Security Deposit.

    • For Villa Fosca, Villa Virginia, and Villa Kuy a 1000 USD Security Deposit is required upon booking.

    • For Villa Imperia, a USD 2000 Security Deposit is required upon booking.

    • The Security Deposit will be refunded within the next 15 days after Check-out.

    • To guarantee your reservation, a credit card is required. We take Visa, Mastercard & American Express.

    • Modifications and/or cancellations can be done 61 or more days prior to the arrival date, with 100% refund.

    • No refund for cancellations done 30 or less days prior to the arrival date.

    • No refund for early departures or no-shows.

  • Following our booking policies, once you book with us:

    • #1 Accommodation Payment

      Within a couple of minutes after booking, you will receive a temporary online payment link from the email address payment@jashitacollection.com, to complete the payment for your accommodation.

    • #2 Security Deposit Payment

      Our Reservations Department, with the address reservation@link2saferpay.com, will send you a separate payment link for the Security Deposit.

    • Daily Chef Service covers a 12-hour availability period. 

    • Daily Chef Service covers up to 20 Guests. 

    • Rate includes only chef service. All ingredients, drinks, and any additional items will need to be paid separately.

    • For Grocery Purchases, a 20% service charge will be added to the total of your bill (Min Purchase 2500 MXN).

    • An advance payment will be required, payable through an online payment link.

    • Upon arrival, your personal concierge will be waiting for you at the villa to welcome you.

    • As part of the check-in process, we kindly request that you sign our welcoming check-in form.

    • Additionally, a credit card will be required for exclusive use in case of incidental extra services managed by Jashita Luxury Villas.

    • To guarantee your reservation, 100% of the reservation total is required upon booking (non-refundable).

    • Payments with Cryptocurrency are non-refundable.

    • Payments made with cryptocurrency incur a 2% processing fee.

    • Payments with Cryptocurrency are non-refundable.

    • In case of cancellation, you will benefit from a 12 months credit.

    • No refund for early departures or no-shows.

FAQs

  • Thank you for considering our property for your upcoming stay. However, we regret to inform you that we are not an oceanfront property. While we do offer a range of amenities and comfortable accommodations, we understand that some guests may be looking for a location right on the beach.

    If you are specifically looking for an oceanfront property, we highly recommend our luxurious Jashita Hotel (www.jashitahotel.com), it is located right on the beach in Soliman Bay, Tulum, offering stunning views of the Caribbean Sea. The hotel features luxurious accommodations, excellent dining options, and a range of activities and amenities to make your stay memorable.

    We hope this recommendation helps you find the perfect oceanfront property for your stay.

    Again, thank you for considering our property.

  • We are delighted to inform you that we do allow professional photoshoots on-site.

    To proceed with the photoshoot, the fee required is equivalent to our nightly rate. This fee not only covers the use of our beautiful premises but also ensures that you and your team can enjoy the full hospitality and amenities of our establishment during the shoot.

    Should you have any further questions or wish to discuss the details further, please feel free to contact us trough reservation@jashitatulumluxuryvillas.com

    We look forward to hosting your photoshoot and capturing stunning moments at our venue.

  • We appreciate your interest in working with our property, we regret to inform you that we do not work with influencers or engage in influencer marketing.

    However, we would be more than happy to welcome you to book a stay at our property as our valued guest. Please feel free to book though our website, or if you need assistance, feel free to reach out to reservation@jashitatulumluxuryvillas.com

    Thank you for your understanding.

Where Luxury Meets the Jungle

Unwind in style at our luxury villas, and experience the best of Tulum.